Privacy Policy

Last Updated: October 13, 2025

1. Introduction

Welcome to Takaro. This Privacy Policy explains how Catalysm BV (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our gaming community platform at www.takaro.io (the “Platform”).

Company Information:

Legal Name: Catalysm BV
Address: Alfons Pieterslaan 97 B101, Oostende, Belgium
Privacy Contact: support@takaro.io

By using Takaro, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

Create an account (email address, username)
Connect gaming platform accounts (Discord ID, Steam ID, Epic Games ID, Xbox Live ID)
Contact our support team
Participate in community features

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

IP addresses for security and service delivery
Gaming statistics and activity data from connected game servers
Usage data including how you interact with our Platform
Device information such as browser type, operating system, and device identifiers
Cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

We receive information from third-party gaming platforms when you connect your accounts, including:

Discord: User ID, username, server memberships
Steam: Steam ID, profile information, game library
Epic Games: Epic Games ID, display name
Xbox Live: Gamertag, profile data

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide, maintain, and improve our Platform
Account Management: To create and manage your account
Gaming Integration: To connect you with game servers and communities
Analytics: To understand how users interact with our Platform and improve user experience
Communication: To send you service updates, technical notices, and respond to inquiries
Security: To detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance: To comply with applicable laws and regulations

4.1 Server Owners and Administrators

Important: When you join a gaming community on Takaro, the server owner and administrators of that community can access certain information about you, including:

Email address
IP address
Username and gaming platform IDs
Gaming statistics and activity within their server

Server owners use this information to manage their communities, enforce rules, and provide support.

4.2 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our Platform:

Payment Processing: Stripe (for processing payments)
Cloud Hosting: Amazon Web Services (AWS), Hetzner, DigitalOcean, Google Cloud Platform (GCP)
Email Services: Postmark (for transactional emails)
Analytics: PostHog, Plausible Analytics (for usage analytics)
Gaming Platforms: Discord, Steam, Epic Games, Xbox Live (when you connect your accounts)

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. International Data Transfers

As a Belgian company serving users worldwide, your information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during international transfers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Necessary for the Platform to function properly
Analytics Cookies: Help us understand how users interact with our Platform (PostHog, Plausible Analytics)
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit Platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts: Data retained while your account is active
Inactive Accounts: Data retained for up to 3 years after last login, then deleted
Security and Legal Logs: Retained for up to 2 years
Payment Records: Retained as required by tax and accounting laws (typically 7 years)

You can request deletion of your data at any time by contacting us at support@takaro.io (see Section 11).

8. Your Rights and Choices

Depending on your location, you may have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing at any time

8.2 CCPA Rights (California Users)

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell your data)
Right to deletion of personal information
Right to non-discrimination for exercising your rights

8.3 Exercising Your Rights

To exercise any of these rights, contact us at support@takaro.io. We will respond within 30 days (GDPR) or 45 days (CCPA).

9. Children’s Privacy

Our Platform is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at support@takaro.io, and we will delete such information.

Parental Rights: Parents or legal guardians may request access to, correction of, or deletion of their child’s personal information.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls and authentication
Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@takaro.io
Address: Catalysm BV, Alfons Pieterslaan 97 B101, Oostende, Belgium

For privacy-related requests including data deletion, access requests, or exercising your GDPR rights, please email support@takaro.io with the subject line “Privacy Request”.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new Privacy Policy on this page
Updating the “Last Updated” date
Sending you an email notification (for material changes)

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Supervisory Authority

If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

Belgian Data Protection Authority:

Website: https://www.dataprotectionauthority.be/
Email: contact@apd-gba.be

Effective Date: October 13, 2025

By using Takaro, you acknowledge that you have read and understood this Privacy Policy.